Terms of Service
These Terms of Service (“Terms”) govern your use of the TrueNorth Tree Company LLC website and your engagement of our tree care services. By accessing our website or entering into a service agreement with TrueNorth Tree Company LLC (“TrueNorth,” “we,” “us,” or “our”), you agree to be bound by these Terms. Please read them carefully.
1. Services
TrueNorth Tree Company LLC provides professional tree removal, trimming, pruning, stump grinding, brush removal, and related tree care services to residential and commercial customers in Marion, Reed City, Evart, Osceola County, and surrounding communities in Michigan.
All services are subject to a written service agreement or contract executed between TrueNorth and the customer prior to the commencement of work. These Terms apply in addition to any signed service agreement. In the event of a conflict between these Terms and a signed service agreement, the signed service agreement shall control.
2. Estimates & Pricing
TrueNorth offers free, no-obligation estimates for all services. Estimates are based on the scope of work described or observed at the time of the estimate. Final pricing is confirmed in the written service agreement signed by both parties.
Estimates may change if the actual scope of work differs materially from what was described or if unforeseen conditions are discovered once work begins. TrueNorth will notify the customer of any pricing changes before proceeding with additional work.
3. Payment Terms
Payment terms are as set forth in the signed service agreement. Standard payment terms for TrueNorth are:
- A deposit of 25% of the total contract price is due upon signing of the service agreement
- The remaining balance of 75% is due on the day services are completed following a final walkthrough
- Accepted payment methods include cash, check (payable to TrueNorth Tree Company LLC), Venmo, Zelle, and credit/debit card
- Invoices not paid within 30 days of the completion date are subject to a late fee of 1.5% per month on the outstanding balance
- A $35 returned check fee applies to any check returned for insufficient funds
TrueNorth reserves the right to pursue all available legal remedies for collection of unpaid balances, including recovery of reasonable attorney’s fees and collection costs.
4. Scheduling & Cancellations
TrueNorth will make every reasonable effort to complete scheduled work on the agreed date. TrueNorth reserves the right to reschedule jobs due to unsafe weather conditions, equipment issues, or other circumstances beyond our control. Customers will be notified as promptly as possible of any scheduling changes.
Customers who need to cancel or reschedule a job must provide at least 48 hours’ notice. Cancellations made with less than 48 hours’ notice may result in forfeiture of the deposit at TrueNorth’s discretion. No cancellation fees apply when TrueNorth initiates a reschedule for safety or weather reasons.
5. Customer Responsibilities
By requesting services from TrueNorth, you represent and agree that:
- You are the legal owner of the property where services will be performed, or you have full legal authority to authorize the work
- All trees, stumps, and branches identified for removal or trimming are located on property you own or have legal authority to authorize work on
- You will disclose any known underground utilities, irrigation systems, invisible fence wires, or other hazards prior to work beginning
- You will keep all persons, children, and animals clear of the designated work zone for the duration of the job
- You will ensure clear access to the work area for TrueNorth’s crew and equipment
TrueNorth is not responsible for damage caused by the customer’s failure to disclose known hazards, underground installations, or property disputes.
6. Scope of Work & Changes
The scope of work is defined in the signed service agreement. Any changes to the scope of work — including additional trees, stumps, or services — must be agreed upon in writing by both parties before the additional work is performed. Verbal agreements to change the scope of work are not binding on TrueNorth.
7. Liability & Disclaimers
TrueNorth Tree Company LLC carries full general liability insurance. A Certificate of Insurance is available upon request.
Tree work involves inherent risk. Despite TrueNorth’s best efforts, minor incidental disturbance to grass, landscaping, or plantings may occur during the ordinary performance of tree work. TrueNorth is not responsible for such incidental disturbance.
TrueNorth’s liability for any claim arising from a service agreement shall not exceed the total contract price paid by the customer. TrueNorth is not liable for indirect, consequential, or punitive damages of any kind.
TrueNorth calls 811 at least 2 business days before any stump grinding or ground disturbance for public utility locates. 811 does not locate private systems. The customer accepts responsibility for any damage to private underground utilities, irrigation systems, or invisible fence wires not disclosed prior to work.
8. Right to Stop Work
TrueNorth reserves the right to stop or pause work at any time if, in TrueNorth’s professional judgment, conditions create an unacceptable safety risk to workers, the customer, or bystanders. Work will resume when conditions are safe. No penalty or refund obligation arises from a work stoppage for safety reasons.
9. Website Use
By using the TrueNorth website, you agree to use it for lawful purposes only. You may not:
- Use the website in any way that violates applicable federal, state, or local law
- Attempt to gain unauthorized access to any portion of the website or its related systems
- Use automated tools to scrape, crawl, or extract data from the website without written permission
- Post or transmit any content that is false, misleading, defamatory, or harmful
TrueNorth reserves the right to suspend or terminate access to the website for any user who violates these Terms.
10. Intellectual Property
All content on the TrueNorth website — including text, images, logos, graphics, and other materials — is the property of TrueNorth Tree Company LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any website content without TrueNorth’s prior written consent.
11. Third-Party Links
Our website may contain links to third-party websites for your convenience. TrueNorth does not endorse or control those websites and is not responsible for their content, privacy practices, or accuracy. Visiting third-party links is at your own risk.
12. Governing Law & Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms or TrueNorth’s services shall be resolved in the state or federal courts located in Osceola County, Michigan. The prevailing party shall be entitled to recover reasonable attorney’s fees and costs.
13. Changes to These Terms
TrueNorth reserves the right to update or modify these Terms at any time. When changes are made, the effective date at the top of this page will be updated. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
14. Contact Us
If you have any questions about these Terms of Service, please contact us:
TrueNorth Tree Company LLC
205 Lakeshore Dr, Marion, MI 49665
Phone: 231-846-3003
Email: [email protected]