Privacy Policy
Effective Date: June 2026
TrueNorth Tree Company LLC (“TrueNorth,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or contacting us, you agree to the practices described in this policy.
1. Information We Collect
- We may collect the following types of information when you visit our website, request an estimate, or contact us:
- Name, phone number, and email address
- Service address or property location
- Details about your tree service request
- Payment information when a contract is executed
- Any other information you voluntarily provide to us
We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or government-issued ID numbers through our website.
2. How We Use Your Information
We use the information we collect to:
- Respond to estimate requests and inquiries
- Schedule and perform tree services
- Process payments and send invoices
- Communicate with you about your service, including scheduling changes or follow-up
- Send occasional promotional offers or service reminders (you may opt out at any time)
- Improve our website and customer experience
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. How We Share Your Information
TrueNorth does not share your personal information with outside parties except in the following limited circumstances:
- With service providers who assist in operating our business (such as payment processors), who are bound to protect your information
- When required by law, court order, or government authority
- To protect the rights, safety, or property of TrueNorth, our employees, or the public
We will never sell your personal information to third-party marketers or data brokers.
4. Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
We may use basic analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and does not personally identify you.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure communication methods and limiting access to customer information within our organization. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Retention of Information
We retain customer information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we dispose of it securely.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of receiving promotional communications from us at any time
To exercise any of these rights, contact us at [email protected] or call 231-846-3003.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
9. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
TrueNorth Tree Company LLC
205 Lakeshore Dr, Marion, MI 49665
Phone: 231-846-3003
Email: [email protected]